Business Information

  • Business Name

    S&S SRI LANKAN SPICE- (S&S スリランカスパイス)

  •  Business Address

    577-0056 Osaka Fu ,Higashi Osakashi,Choudou 1 Choume 19-6 ( 577-0056 大阪府東大阪市長堂 1 丁目 19-6)

  • Phone Number

    090-4295-9697/ 067-6524-682

  • Email Adddress

     srilankan02spice@mail.com

  • Representative`S Name

    Ekanayaka Mudiyanselage Ananda Bandara Ekanayaka

  •  OPERATION MANAGER

     MR. SHAN K RAJAPAKSHA

Additional Fees

Handling fees (YAMATO service and Japan post delivery service)

Above 400 km

  • 1–10 kg:  ¥1,691
  • 11–15 kg:  ¥1,932
  • 16–20 kg:  ¥2,164
  • 21–25 kg:  ¥2,405

With in 400 km

  • 1–10 kg:  ¥1,609
  • 11–15 kg:  ¥1,850
  • 16–20 kg:  ¥2,074
  • 21–25 kg:  ¥2,322

Refund and Return Policy

lease ensure thoroughly inspect all items upon receipt. Any discrepancies or missing items must be reported immediately within 3 days. Return or missing for claim goods will be cash refund within two weeks. For our refundable and exchange policy as follows.

Before Shipping

You may cancel your order immediately sending email to the above email address.

After Shipping

For unopened products, we offer refunds or exchanges for items of equal or lesser value. To request this, you must contact our Customer Support Center at 0676524682/09042959697 within one week from the date of receiving the product.

  • Note that the customer is responsible for shipping costs.
  • We do not accept returns or exchanges for opened products.

If the Product is Defective

We will provide a refund or replace the product with a new one at no additional cost, including covering the shipping fees. Please contact our Customer Support Center at [0676524682] to initiate the process

For Event Tickets

Event tickets sold through our website are non-refundable. Customers are responsible for selecting the correct ticket, including details such as price, row, date, and category (e.g., VIP or standard).

Order Processing and Delivery

Orders are processed within 2 business days and typically arrive within 5 days, ensuring our customers’
satisfaction. Our customers can enjoy their purchase without delay

Payment Methods

we are allowed to use our customers to use visa card, master card, debit and credit card, direct bank transfer/ Cash on delivery for local customers. We use stripe as our safe payment method.

Settlement period 

For credit card user, their orders process immediately. For customers use direct bank transfer as the payment method, they are allowed only 4 days from the order date.

Product Prices

All the products are entitled to 8% or 10% tax as Japanese tax rules and regulations. 8%are for food and beverage and other consumer products and services are under 10%